Frequently Asked Questions

REFUND/RETURN

We will only replace damaged or defective products. Upon delivery, the customer is required to inspect items right away. If item is damaged or defective, please follow instructions below:

  1. Take photos of the damaged product
  2. Return product to its original box/packaging immediately
  3. Send us the photos with your reference/order no. via:
    • Email: luluhome.mnl@gmail.com
    • Instagram DM: @luluhome.mnl

Kindly give us 1-2 days to respond to your message as we need to evaluate on our end and check our inventory for available replacement. If no request has been made within 24 hours upon receiving the product, transaction will be considered closed.

Refund requests will only be granted if a product is already out of stock.

CLEARANCE/SALE ITEMS

Items bought on sale are non-refundable, and cannot be returned nor exchanged.

CANCELLATION

Once paid, you can no longer cancel/modify your order.

SHIPPING

No same day / next day delivery option.

Free shipping within Metro Manila for orders above Php12,000.

Small items

  • Metro Manila:
    • Next day shipping - Fee will be calculated depending on the location
    • Standard Shipping (3-4 days) - Php 150
    • You may also opt to book your own courier
  • Provincial:
    • Standard Shipping (5-7 days) - Php 200
    • You may also opt to book your own courier

Large items (Furniture)

  • Metro Manila:
    • Standard shipping (3-4 days) -  Php 450
    • You may also opt to book your own courier
  • Provincial:
    • Shipping fee will be calculated depending on location
    • You may also opt to book your own courier

    Pick Ups

    • You may contact us to get the exact address

    All shipping costs are non-refundable.

    MODES OF PAYMENT

    BPI Savings
    Rominna Angeline Raymundo
    0419-0773-13

    BDO Savings
    Kiesha Francesca C. Silayan
    0076-4002-9667

    GCash
    Kiesha Francesca C. Silayan
    09178839125

    PayPal

    An additional 5% on top of Total Bill will be charged for PayPal transactions. Lulu Home MNL will contact customer for further details prior to settling of payment.